Privacy Policy

Table of Contents

1. Scope

This Privacy Policy describes how Fit Homes (“Fit Homes,” “we,” “our,” “us”) collects, uses, discloses, and protects personal information when you visit our website, request information, book services, purchase products, or otherwise interact with us.

“Personal information” generally means information that identifies, relates to, describes, or could reasonably be linked to you.

2. Who We Are (Controller)

Fit Homes is responsible for the processing of your personal information as described in this Policy.

Business Name: Fit Homes
Service Area: Tennessee and surrounding areas (as applicable)
Email: [email protected]
Mailing Address: Arrington, TN

3. Information We Collect

3.1 Information you provide

• Contact details (e.g., name, email address, phone number).
• Service location (e.g., address or general location for on-site services).
• Booking and project details (e.g., service type selected, notes, photos if you choose to share, preferred dates/times).
• Communications (e.g., messages, emails, call notes, support requests).
• Account or profile details (if you create an account), such as login information.
• Marketing preferences (e.g., whether you opt in to receive promotions).

3.2 Information collected automatically

• Device and usage information (e.g., IP address, browser type, pages viewed, time spent, referring URLs).
• Approximate location derived from IP address.
• Cookies and similar technologies (see Section 8).

3.3 Information from third parties

• Payment confirmation and limited billing details from payment processors (e.g., Stripe).
• Scheduling/CRM data from platforms we use to manage bookings and customer communications.
• Marketing/analytics data from advertising or analytics partners (when enabled).

4. Sources of Information

We collect personal information from the following sources:

• Directly from you (forms, booking, phone, text, email, chat).
• Automatically from your device when you use our website.
• From service providers that help operate our business (e.g., payment processors, scheduling tools, messaging providers).

5. How We Use Information

We use personal information to:

• Provide and manage services (e.g., schedule, confirm, dispatch, and complete service work).
• Process transactions (e.g., deposits, payments, refunds where applicable).
• Communicate with you about your booking, updates, and customer support.
• Send service-related reminders (e.g., appointment confirmations, arrival updates).
• Send marketing communications only when permitted (e.g., if you opt in or where allowed by law).
• Improve our website and operations (e.g., analytics, troubleshooting, and performance monitoring).
• Prevent fraud and protect rights (e.g., detect suspicious activity, enforce policies).
• Comply with legal obligations (e.g., accounting, tax, and regulatory requirements).

6. Text Messages, Calls, and AI-Assisted Communications

If you provide a phone number, we may contact you by phone or text for service-related communications such as appointment confirmations, scheduling updates, reminders, or customer support. Where required, we will obtain your consent before sending text messages.

We may use automation tools, including AI-assisted chat or voice systems, to respond to inquiries, route requests, and help schedule appointments. If you ask to speak with a person, we will provide a way to do so.

7. Payments

Payments on our site are processed by third-party payment processors such as Stripe. Fit Homes does not store full payment card numbers. Stripe may collect and process payment information according to its own policies.

Stripe Privacy Policy and Terms apply to payment processing. We recommend reviewing Stripe’s policies for more details.

8. Cookies & Analytics

We use cookies and similar technologies (such as pixels and local storage) to operate our website, remember preferences, understand usage, and improve performance. Cookies may be set by us or by third parties.

Types of cookies we may use

• Essential cookies for site functionality and security.
• Analytics cookies to understand how visitors use our site (e.g., page views, clicks, conversions).
• Advertising cookies if we run ads and enable tracking (e.g., conversion measurement).

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. How We Share Information

We may share personal information in the following circumstances:

• Service providers: With vendors that help us operate (e.g., scheduling/CRM systems, SMS/email providers, payment processors, website hosting).
• Business operations: With contractors or team members as needed to deliver and manage services.
• Legal and safety: If required by law, subpoena, or to protect rights, safety, and property.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets (subject to confidentiality and legal safeguards).

We do not sell your personal information.

10. Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and business needs.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

12. Your Choices

• Marketing emails: You may unsubscribe using the link in our emails.
• Text messages: Reply STOP to opt out.
• Cookie controls: Adjust your browser settings to limit cookies.
• Access/updates: Contact us to request access to or correction of your information.

13. U.S. State Privacy Rights

Depending on your state of residence, you may have rights to request access to, deletion of, or correction of certain personal information, and to opt out of certain processing. These rights may apply under state privacy laws such as those in California, Virginia, Colorado, Connecticut, and Utah.

How to submit a request: Email us at [email protected] with the subject line Privacy Request. We may need to verify your identity before fulfilling the request.

California residents (if applicable)

Fit Homes does not sell personal information. If we use advertising cookies, California residents may request to opt out of “sharing” for cross-context behavioral advertising where applicable. Contact us using the method above.

14. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

15. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above. Your continued use of our website and services after changes become effective means you accept the updated Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Fit Homes LLC
Service Area: Tennessee and surrounding areas (as applicable)
Email: [email protected]
Mailing Address: Arrington, TN

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